Delivery, Exchanges & Returns

Shipping, Exchanges and Returns

Every Penina order is prepared with care — and we want it to reach you in the same way. Here we explain everything you need to know about how we ship, what happens if something goes wrong, and how you can count on us every step of the way.

Shipping

Free shipping

Shipping is free for you when:

The purchase is equal to or greater than €50, for Portugal and mainland Spain
The purchase is equal to or greater than €100, for the remaining European Union countries

Where we deliver

We deliver throughout the European Union. Available countries include Portugal, Spain, France, Germany, Italy, Netherlands, Belgium, Austria, Ireland, Denmark, Sweden, Finland, Poland, Greece, Czech Republic, Hungary, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Cyprus, and Malta.

Is your country not on the list? Talk to us — we're happy to analyze every situation.

Delivery time

All orders depart from Portugal.

Destination	Estimated delivery time
Portugal and Spain	1 to 3 business days
Rest of Europe	2 to 5 business days

The deadlines are estimates and may vary slightly during periods of high demand or due to factors beyond our control.

Tracking

Once your order is dispatched, you will receive a tracking code to follow the delivery in real-time.

Deliveries to the United Kingdom

Orders destined for the United Kingdom may be subject to customs duties, local VAT, or other fees set by British authorities. These costs are the responsibility of the recipient and are not included in the purchase price. In case of refusal of the order or non-payment of applicable fees, shipping costs are non-refundable.

Exchanges and Returns

We want every Penina piece to be part of your story. If for any reason that doesn't happen, we're here to find the best solution.

Time limit for contact

You have up to 14 days after receiving the order to inform us of your intention to return or exchange.

How to proceed

Just send us a message by email or WhatsApp with your order number. We also like to understand the reason — it helps us improve.

Condition of items

For the return to be processed, items must be returned without signs of use, in perfect condition, and with their original packaging.

Earrings

For hygiene reasons, earrings are not eligible for return or exchange.

Promotions and campaigns

For purchases made with promotional campaigns such as "buy X get Y free," the return must include all items that make up the offer.

Refunds

After receiving and validating the returned items, the refund is processed within 10 business days, using the same payment method used for the purchase. It may take a few more days to reflect on your statement, depending on the banking institution.

Return shipping costs

Return costs are borne by the customer, except in situations where the problem is attributable to Penina — manufacturing defect or shipping error.

I received a defective item — what do I do?

Contact us with your order number and photos of the piece. Once we validate the situation, we will resolve it with the highest priority — either by replacement or refund.