Privacy and Cookies

This Privacy and Cookies Policy aims to explain how Penina Jewelry collects, stores, and processes your personal data and other data that may be collected for statistical analysis purposes.

Penina Jewelry is responsible for the website peninajewelry.pt, and is committed to ensuring the privacy and protection of personal data of customers and visitors, following all legal and regulatory standards in force.

Penina Jewelry reserves the right to periodically update and change its Privacy and Cookies Policy to reflect any modification in how our customers' personal data is processed or in legal terms. At Penina Jewelry, the most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable to check it periodically to ascertain any updates or changes.

Guiding principles

The main objective of this policy is to consolidate the relationship of trust and proximity between Penina Jewelry and its customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as personal data subjects.

Legal basis

Penina Jewelry acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), and applicable data protection legislation, in all processes involving the processing of personal data.

According to the GDPR Agreement, personal data is defined as: "Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person."

Data protection

We use various measures aimed at ensuring the security of the collected information, the protection of collected personal data, and preventing improper use, alteration or access, unauthorized disclosure, loss or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request its export or deletion from the store.

The data collected

Customer or purchase registration

When registering or purchasing at Penina Jewelry, the following data is collected: email, name, address, postcode, locality, telephone, and NIF/NIPC (Tax ID/Corporate Tax ID). The data collected through the customer's purchase process will be automatically processed and are intended for order processing, such as order shipping or invoice issuance.

Newsletter

When subscribing to the Penina Jewelry Newsletter, the following data is collected: name and email.

Contact form

Penina Jewelry may also request personal data in contact forms, namely, name, email, and other information that the visitor provides us.

Browsing Penina Jewelry

Data related to browsing the store is also always collected. Examples of this type of data include device and browser information, network information, and IP address.

Purpose for which data is collected

Personal data is collected and processed for the following purposes:

Service provision:

  • Compliance with tax obligations
  • Order shipping
  • Order processing
  • Invoicing
  • Troubleshooting, such as cancellation, product returns, or refunds for products and/or services in accordance with current law
  • Customer support: clarifying questions about products, the operation of Penina Jewelry, or any other question requested by the customer

Direct Marketing (e.g., email marketing):

To keep the customer updated on order statuses or any news at Penina Jewelry, we may send emails and/or SMS with commercial communications regarding offers, products, or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, Penina Jewelry may consider and use certain data such as viewed products, products in the wishlist, or left in an abandoned cart.

Marketing communications are carried out after and with the prior consent of the customer.

In all cases, Penina Jewelry seeks to ensure that the information and data collected and used are adequate for the described purposes and do not constitute an invasion of the customer's privacy.

When do we collect data?

Data is collected when there is a customer registration at Penina Jewelry, newsletter subscription, contact form submission, order registration, or while browsing the store.

What are your rights and how can you exercise them?

The personal data subject has the right, at any time, to request access, rectification, opposition, export, and/or deletion, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with Penina Jewelry by submitting a request to the following address: {store contact email}. The customer can also file a complaint with the National Data Protection Commission (CNPD).

Data retention

DATA RETENTION

Penina Jewelry is obliged to retain information for tax and audit purposes in accordance with current law.

Penina Jewelry keeps your data for 30 days due to specific requirements and practices inherent to Penina Jewelry and its industry, or until the customer requests that they be deleted from the database.

The data subject can, at any time, request to access, rectify or delete their personal data by sending an email to peninajewelry@hotmail.com.

If the customer registers with Penina Jewelry, they can verify, edit, or delete their personal information at any time from the customer area on Penina Jewelry.

Upon customer request, Penina Jewelry may change certain customer data associated with registered orders.

Data sharing

Penina Jewelry does not transfer or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the data subject's due consent.

Any third-party entity with whom customer data may be shared is obliged to use it exclusively to ensure the proper functioning of its service on behalf of Penina Jewelry.

Penina Jewelry may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of the business.

Cookies

Penina Jewelry uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather how they interact with the store's website. The collected data is used for statistical purposes, service provision, and improvement of the user experience.

What types of cookies are used?

  • Analytical Cookies: These are used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.
  • Functionality Cookies: They store the user's preferences regarding the use of the site, so that it is not necessary to reconfigure the site each time they visit.
  • Third-party Cookies: These cookies are created from third-party services, such as Google, YouTube, Facebook, among others. They can be used to show you advertising related to your actions on the website.

For any questions related to the protection of your personal data or about the cookies used, you can contact us at the following address: peninajewelry@hotmail.com.