Terms and Conditions

Introduction

Welcome to Penina. These Terms and Conditions govern the use of our website and our services. By accessing or making a purchase on www.peninajewelry.com, you agree to these Terms. If you do not agree, we recommend that you do not use the website.

Eligibility

By using this website, you declare that you are at least 18 years old or have authorization from a legal guardian to use our services and make purchases.

Products and Services

Product Description
We strive to ensure that all product descriptions and images are as accurate as possible. However, there may be slight variations in color or appearance due to lighting in photographs or screen settings.

Availability
All products are subject to availability. We reserve the right to discontinue any product at any time, without prior notice.

Materials
Most of our pieces are made of stainless steel, which is water-resistant and does not tarnish. For products that are not made of stainless steel, specific care instructions will be provided on the respective page.

Prices and Payment

Prices are indicated in euros and include VAT, unless otherwise stated.
Payments can be made using the methods available on the website.
We reserve the right to change prices at any time, without affecting orders already confirmed.

Order Processing and Shipping

Processing
Orders are processed within 1 to 3 business days. During peak periods, delays may occur.

Shipping
We offer free shipping for orders over €100 to European Union countries. The customer is responsible for providing correct shipping details.

Delivery Times
We do our best to ensure deliveries within estimated times. However, delays may occur due to external factors, such as transport services or customs procedures.

Returns, Exchanges, and Refunds

Eligibility
Returns or exchanges must be requested within 14 days of receiving the order and must comply with the conditions of our return policy.

Shipping Costs
Return costs are the responsibility of the customer, except in cases of defect or shipping error.

Refunds
Approved refunds will be processed using the original payment method, within 7 to 10 business days after receipt and verification of the product.

Intellectual Property

All content on this website, including texts, images, logos, and design, belongs to Penina. The use, reproduction, or distribution without prior authorization is prohibited.

User Conduct

By using the website, you agree not to:

Use the website for illegal purposes
Interfere with the website's operation
Provide false or misleading information

Limitation of Liability

Penina is not responsible for:

Errors or inaccuracies on the website
Damages resulting from improper use of products
Delays caused by factors beyond our control

External Links

The website may contain links to third-party sites. We are not responsible for the content or practices of these websites.

Changes to the Terms

We reserve the right to change these Terms at any time. Changes will take effect upon their publication on the website. We recommend regularly consulting this page.